At Onetama, we know when you buy something online, you want to get your purchase as fast (and as cheaply) as possible. That's why we offerFREEstandard shipping! Please see below for details of our shipping policy.
Q: What shipping methods do you use? How much do they cost? A: We use airmail.
To USA & UK & Canada:
1. Flat Rate Shipping (8-15 business days) Not Including Processing Time - $6.99
2. Flat Rate Shipping (8-15 business days) Not Including Processing Time - Free (Over $69.00)
To Rest of World:
1. Flat Rate Shipping (8-15 business days) Not Including Processing Time - $6.99 (Over $69.00)
2. Flat Rate Shipping (8-15 business days) Not Including Processing Time - $12.99
Please be noted that handling time (1-5 business days) is NOT included.
Our products most are customized, in order to ensure the high quality, our processing time may be extended by 5-10 working days.
Q: Can you guarantee shipping times? A: Sadly not as this is the responsibility of the postal service.
Q: Can I track my order? A: Yes! Our service is fully traceable on websites such as www.usps.com.
Q: Where do you ship to? A: We ship worldwide.
Q: What will happen if I refuse to accept my delivery? A: If the order is returned to us, once we have received it, we will refund 50% of your payment to you.
Affected by COVID-19, to make your packages safer and ensure the quality higher, we are improving our delivery process, so there maybe a 15 working days delay in the delivery.
We're working closely with our fabric suppliers to make sure all the fabrics we use are with disinfection guarantee. All of our packages are rigorously disinfected several times daily using hospital standards.
We take pride in our product quality and perform strict quality control. In order to provide you with maximum peace of mind, we offer a comprehensive 30-Day Return Warranty. Defective merchandise is subject to refund within 30 days after delivery. Defects include, but are not limited to, stains, zipper malfunction, rips or tears, very poor quality material, obvious color difference, and a major difference between the photographed product and the actual product you receive.
I Return Process
If you have any problems after receiving your item, please email our customer service team at firstname.lastname@example.org
To guarantee a fast and smooth return process:
Please tell us your order number, describe the problem with the product and provide us with a picture(s) showing the issue.
Once we have received your email we will reply to you within 24 hours.
Please do not return your product to the address on the package you received. The return address that will be provided by our customer service is valid only! Any return or exchange will be processed once it has been received by our customer service center.
Returned items must be posted with a valid tracking number. Please email us to let us know what it is once you have sent the item. You are guaranteed of a refund once we have received your returned item.
Unfortunately we are currently unable to process exchanges. If you wish to exchange a garment, please place a new order to receive the item of your choice. We will refund you once we have received your original item.
You may return items within 30 days after delivery. We have a friendly customer service team who are here to serve you. Simply email us and describe the problem, or the reason for return, plus photos of any issue. Please also include your order number in your email.
A returned product must be in the same condition as it was when you received it. It must not have been worn outside or washed and the label should be attached.
We are responsible, or partially responsible, for the following defects providing the item is returned within 30 days: stains, zipper malfunction, rips or tears, poor quality material, obvious color difference, and a major difference between the photographed product and the product that you received. In the event that we are not able to reach an agreement regarding what constitutes a difference in garment or color, we will defer to PayPal.
We are not responsible for garments that do not fit, or that you do not like or have changed your mind about. You may return them but at your own cost. We will authorize the return once we have received your request and information. You are responsible for return shipping charges. No exchange or return on promotional items.
If you have any questions, please do not hesitate to get in touch with our customer service team at email@example.com.